Cancel & Refund Policy

Effective Date: [Insert Date]

At [Your Brand Name], we strive to provide our customers with the best quality products and services. If you are not completely satisfied with your purchase, please review our Cancellation & Refund Policy below.

1. Order Cancellation

  1. Before Dispatch: You can cancel your order within [X] hours of placing it by contacting our customer support at [Your Email/Phone]. A full refund will be processed.
  2. After Dispatch: Once the order has been shipped, cancellations are not possible. However, you may be eligible for a return or replacement as per our refund policy.

2. Refund & Replacement Policy

We accept refunds or replacements only under the following conditions:

a. Damaged or Defective Products

  1. If you receive a damaged, defective, or incorrect product, please notify us within [X] days of delivery.
  2. Provide clear photos/videos as proof, and we will arrange for a replacement or issue a refund.

b. Expired Products

  1. If you receive an expired product, contact us immediately with order details.
  2. A replacement or full refund will be provided.

c. Non-Refundable Items

  1. Opened, partially consumed, or tampered products cannot be returned or refunded due to hygiene and safety reasons.
  2. Change of mind or personal preference does not qualify for a refund.

3. Refund Process

  1. Once your request is approved, refunds will be processed within [X] working days to your original payment method.
  2. If payment was made via Cash on Delivery (COD), we will provide store credit or transfer the refund to your bank account.

4. How to Request a Cancellation or Refund

  1. Email us at [Your Email] or call us at [Your Phone] with your order details.
  2. Attach necessary proof (photos/videos) for verification.
  3. Our support team will review your request and get back to you within [X] working days.

5. Changes to This Policy

We reserve the right to modify this policy at any time. Any updates will be posted on this page with the revised date.

6. Contact Us

Email: [Your Email]

Phone: [Your Contact Number]